Privacy Policy

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

USE OF OUR WEBSITE

When you use this website and place orders through it, you agree to:

Use this website to make enquiries and legally valid orders only.
Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.
Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary

If you do not provide us with all the information we need, you cannot place your order

CONTRACT:

After you place an order you will receive Confirmation mail/Message (Order Confirmation) and (Shipping Confirmation)

AVAILABILITY OF PRODUCTS:

All orders are Subject to availability of Products Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.

REFUSAL TO PROCESS AN ORDER:

We will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same.
We shall not be liable to you or any third party for removing any product or modifying any product or material or content from our website or not processing an order once we have sent the Order Confirmation.

Delivery:

In Continuation to claus (3) above regarding the availability of product and extra ordinary circumstances, we will try to make sure to send the order consisting of Product(s) by date indicated in the Delivery confirmation or if no delivery date is specified, in the estimated time frame within a maximum period of 7 days from the date of Order confirmation.
Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order “delivered” as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

PRICE AND PAYMENT:

We make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be refunded to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipping Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
The prices on the website excluding Goods and Service Tax (GST), duties, cesses and delivery charges.
Prices may change at any time

Payment Terms & Conditions:

INVOICE:

Invoice will be provided to you along with the products when delivered.

TAXES:

Pursuant to the prevailing rules and regulations in force, all purchases done through the website are
subject to all applicable taxes but not limited to GST, duties, cesses, etc.

RETURN/REFUND POLICY:

We grant you a period of 7 days from the day the order was delivered by the delivery executive. (For orders placed outside sale duration)
In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed After the goods returned. The amount will be credited back into customer’s store wallet.
Incase you have received a damaged, defective, missing or a wrong product on delivery. Please reach out to us within 24 hours at support@thesteelbros.com
An order can be returned to a maximum of two (2) consecutive times.

RETURN/REFUND POLICY:

We grant you a period of 7 days from the day the order was delivered by the delivery executive. (For orders placed outside sale duration)
In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed after the goods returned. The amount will be credited back into customer’s store wallet.
Incase you have received a damaged, defective, missing or a wrong product on delivery. Please reach out to us within 24 hours at support@thesteelbros.com
An order can be returned to a maximum of two (2) consecutive times.

Return Period:

Customers are eligible to return their products within 7 days from the date of purchase.
The product must be in its original condition, unwashed, and with all tags attached.

Conditions for Replacement or Refund:

Defects or damages must be due to manufacturing faults and not resulting from misuse, neglect, or improper care of the product.
Defects Covered Under Guarantee:
Loose stitching or seams
Fabric discoloration or fading
Print or design imperfections
Uneven dye distribution
Fabric pilling or fuzzing
Fabric shrinkage exceeding acceptable limits
Misaligned or missing embellishments
Excessive fabric wrinkling or creasing
Fabric tearing or fraying along edges
Any other noticeable defects impacting the garment’s appearance or functionality
Defects Not Covered Under Guarantee:

Damage caused by improper washing or care practices.
Fabric damage resulting from excessive wear and tear.
Alterations or modifications made to the garment after purchase.
Damage caused by external factors such as accidents, misuse, or neglect.
Fabric deterioration due to exposure to harsh chemicals or environmental conditions.
Any defects arising from non-compliance with care instructions provided by the manufacturer.
Normal wear and tear expected with regular use over time.
Steelbros reserves the right to inspect the product to determine eligibility for replacement or refund.

Process for Return:

Customers must contact Steelbros customer service team to initiate the return process.
Once confirmed by our customer experience team, we will arrange the pickup Product/s within 7 days of receiving the request.
Steelbros will be responsible for covering return shipping costs for defective or damaged products within the guarantee period.

Refund Options:

Customers may choose to receive a full refund Subject to product availability we will issue a full refund to your Steelbros Wallet.

Fraud Prevention Measures:

Steelbros prioritises the security of our customers. We reserve the right to refuse returns that are suspected of being fraudulent or violating the terms of this policy.
Rest assured, all returned products undergo thorough inspection to verify their condition and authenticity.
We treat any fraudulent attempts to return products with seriousness and will promptly report such instances to the relevant authorities.

Modification of Terms and Conditions:

Steelbros may modify or update these Terms and Conditions at any time without prior notice. However, we assure you that any changes made will always be in your best interest.

Customer Satisfaction Guarantee:

At Steelbros , your satisfaction is our top priority. We are committed to promptly and fairly resolving any issues or concerns you may have regarding returns.

We ship globally. Standard shipping takes 5-7 business days. Express shipping takes 2-3 days. Orders over $100 qualify for free standard shipping.

REFUND POLICY

Purchases made from our online store cannot be returned after purchase. However, if you receive a defective product, a product damaged during transit, or an expired product, we will be happy to offer a full replacement free of charge upon receiving sufficient proof of purchase and the defect. To process a replacement, customers must send photographs of the damaged or expired product to us at info@thesteelbros.com

Our Quality Control team will evaluate the product for any defects related to its quality, and if the defect is confirmed, we will replace the product with a new one. If the product has expired for any reason, we will immediately replace it.

If your ordered product is not delivered, you may furnish proof of purchase to info@thesteelbros.com, and we will redeliver the product promptly.

Customers must inform us of their intent to exchange or replace the damaged or expired product within seven (7) days of receipt. Any return or replacement requests made after this 7-day period will not be entertained.

We do not entertain third-party claims for refunds or returns.

No returns will be accepted if a customer simply does not like the product after delivery or feels it does not meet their expectations. If you are dissatisfied with your order, please email us at hypedesk@superyou.in, and our customer care team will respond within 24 hours. We are available Monday through Friday, 9 AM to 7 PM IST.